Terms of Service
Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. Manan Bakery reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
Terms of Payment: Please note that orders must be paid in full at least two weeks prior to the event date. Price quotes are valid for 60 days and are subject to our production schedule, dates may still close and a quote does not guarantee an order until a deposit has been made.
Terms of Cancellation: Cancellations made within more than one week are subject to store credit.- Any cancellation made within one week and at least 3 days prior to the pick up/delivery date will receive a refund of 50% of the order total.- No refunds or credits are available for cancellations made within 3 days of the pick up/delivery date.
Changes and Modifications Policy: Requests for a change to your order made within one week and at least 3 days prior to the pick up/delivery date may incur a fee.- We are not able to accommodate changes to your order within 3 days of the date of the pick up/delivery
Terms of Pickup/Delivery: Local deliveries are based on available times. We ask for a four-hour window in which the recipient will be available to accept the cake. Since our products are perishable and made to order, a recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect delivery information or if the recipient is not present to receive the cake.Only one delivery attempt will be made per order.Manan Bakery is not responsible for:- Product delivered to an incorrect address supplied by the customer.- Product refusal.- Compromised quality due to prolonged outdoor exposure to the product.- Improper handling of the product by the customer.- Cakes that have not been picked up, not picked up on the requested time or cakes picked up on a date other than that requested.
For deliveries to hotel rooms, concierges, and bell desks: Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. All deliveries will be made to the valet parking, for the customer to come and pick it up from the driver. The driver will not deliver orders to concierges, the bell desk, or to the room. We are not able to enter a room.
For deliveries to an office: Please keep in mind the recipient's personal schedule and the department we are to deliver to.
For deliveries to a home: Please keep in mind the recipient's personal schedule and possible gate codes (if needed).
For deliveries to a restaurant: We will require the name and time of the reservation.If there is a problem with an order that was delivered, please call (702) 733-4000 or email us at email@example.com after receiving the delivery. There are no returns or exchanges.
CAKE PICK UP:
Tiered cakes are extremely fragile, and we recommend delivery. Manan Bakery is not responsible for the cake once it leaves our possession. We will not replace or refund damaged cakes. IF YOU PLAN TO PICK UP…..
• Bring an enclosed, air-conditioned vehicle with a flat/level surface to set the cake on such as a minivan, SUV, station wagon or hatchback. (Seats and laps are not level!).
• Clear vehicle space of loose objects that could fall onto or roll into the cake. If it must go on the back seat, please level the seat first with a towel, or something sturdy.
• Keep cake as cold as possible during transportation, and away from sunlight.
• Drive carefully. Turns, stops, and starts should be performed in a save manner. Avoid bumps, jiggling, hills, and use a slow speed on curves. Visualize that you are driving with an open bucket of grape juice, and you must not slosh it whatsoever!
DISCLAIMERS Some Fondant Figures Might Require Support..
Please be aware that your fondant pieces may contain floral wire, toothpicks, or dry spaghetti to support the structure. In larger pieces, your order may contain a Styrofoam support, wooden dowels, bubble straws, etc. Although the fondant is edible, the structural supports are not edible.
Tiered Cakes also require support..
Please be aware that your tiered cake may contain wooden dowels, plastic dowels, bubble straws, parchment paper, and cardboard in-between the layers. A dowel rod usually supports the entire cake for transport and goes straight down the middle of the tiers. Although the fondant is edible, the structural supports are not edible.
Outdoor Cake Displays..
Manan Bakery doesn’t recommend to display Manan Bakery's products outdoor or in direct sun light, since the heat/sun light can damage or melt icing/fondant/buttercream that can cause spoilage of the product, but if you choose to do so, Manan Bakery is not responsible for any damages/spoilage of the product.
Dark Colors Disclaimer Contents
I, the undersigned, acknowledge that dark food coloring on cakes has the potential to stain linens, clothing, furniture, and teeth upon contact. Manan Bakery is not liable for issues resulting from my choice of dark color/s. I also acknowledge that Manan Bakery will strive to accurately match my color choices, however some color tones, especially deep reds, vibrant blues, and violet tones, may not make an exact match due to the natural base colors of cake, frosting and decorating ingredients.I understand that deep colors require a significant amount of food coloring, which may adversely affect the flavor and quality of the cake.
We are not a dairy-free, nut-free, or gluten-free kitchen. Although we have processes in place to minimize any cross contamination, we cannot ensure it will never occur. All recipes are prepared, baked, stored, and decorated on shared equipment.
I am requesting the omission of the following food allergen from my dessert order: _________________________
I acknowledge that Manan Bakery regularly uses this ingredient on their equipment therefore is not liable for allergic reactions that occur due to trace elements of the allergen coming in contact with the cake.I also acknowledge that although Manan Bakery will strive to eliminate contact with the known allergen, it is not a bakery that specializes in allergen-free desserts therefore, a 100% allergen-free product cannot be guaranteed
EDIBLE INK DISCLAIMER: Edible inks (food-safe inks) used to print images and vary in color, and some of the colors may not print with the shades that appear on a computer screen. Edible image ink colors may vary due to the printers used, but the colors will produce a superior image when absorbed with the frosting. We do not guarantee the exact color match of an edible image for this reason. By completing your payment and processing of your order, you agree to hold us harmless and not liable for any allergens, or food-borne illnesses that may result from you, your guests, and attendees in relation to this order. We work hard to give you the best experience with our products and look forward to serving you.